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Specialists in
Cast Iron Radiators & Baths

t: 028 8224 5148

Terms & Conditions - Radiators

Pricing
Where pricing is shown in the Company’s literature, this is exclusive of Value Added Tax (VAT) charged at the prevalent UK rate. Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions
All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ. Unless otherwise specifically requested, radiators will be supplied bushed with ½” bottom pipe bushes. Plumbers - We strongly advise that plumbers are not booked until your radiators are on site. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for the booking of plumbers prior to the goods being placed in situ. Although all radiators are tested to six bar pressure before leaving our warehouse, we also strongly advise that all radiators are pressure tested prior to installation.

Power flushing heating systems.
Most chemicals used for power flushing are acid based and therefore can effect the rubber seals used in-between each radiator section leading to leakage. It is vital if using this method of power flushing is used that a qualified and recognised company do this as they use other chemicals to neutralize and disperse any residue acid based chemical. If power flushing is not done properly this can cause problems with boilers as well as the radiators and will nullify any guarantee against leakage with the radiators . We advise all customers to use the older method of using water to flush systems  not only this is method more environmentally friendly it also prevents possible problems.

Maximum Assembly Size
All our sectional radiators are assembled to a restricted size due to haulage and manoeuvrability considerations. For most radiators this will be 10 - 15 sections or up to 900 mm lengths; however for Radiators in excess of these sizes they will be supplied up to the maximum size, together with additional loose sections with a radiator tool that will be charged  and assembly instructions for on-site assembly. If assembly size is of key importance to the Purchaser this should be conveyed in writing to the Company.

Assembly structure
Most of our sectional radiator will be supplied up to 15 sections with one integral leg at each end of the radiator. Radiators in excess of 15 sections will be supplied with extra integral leg sections. However, the Company reserves the rights to vary this assembly structure. If assembly structure is of key importance to the Purchaser this should be conveyed in writing to the Company. Painting & Finishes - Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator. We recommend that primed radiators are painted with either a hammered or enamel top coat (2-3 coats will suffice). Although radiators can be painted with almost any paint, some paint manufacturers tend to be reluctant to give guarantees for prolonged heat resistance, which is why we recommend the use of enamel paint.

Polishing
Polished radiators are supplied Lacquered to help prevent surface rusting. Do not put any damp clothes onto your radiators as this will cause them to rust.

Right of Substitution
The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.

3 Sales
Invoice
It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.

Payment
Payment for goods is in full in advance of delivery .

Delivery
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. Purchasers are usually notified of confirmed delivery dates 2-3 days prior to dispatch. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.

Shipping
Radiators will be shipped by a pallet forwarding network using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hardstanding area. The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property. The Purchaser should warn the Company if there is restricted access,. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a redelivery fee should redelivery be necessary. Cast iron radiators and baths are very heavy, please ensure that either sufficient manpower, or lifting gear, is available to unload the pallet. Small items will be shipped either by next day courier or next day Royal Mail special delivery. The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.

Acceptance of Deliveries
Please ensure that goods are unpacked when they are delivered and check them against the delivery note. We will not accept any claims of damaged goods once signed for. The Company cannot be held responsible for any damage occurring after delivery.

Back Orders
Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond it’s control

4 Post-Sales
Guarantee
Radiators are guaranteed for a period of 10 years from the date of the Purchaser’s invoice to be free from any Manufacturing defects. The Company will replace any goods or parts found faulty due to manufacturing or workmanship free of charge within This period, subject to the following conditions:

  • the defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation
  • the cost of labour is paid by the Purchaser;
  • proof of purchase is available;
  • powder coating primed radiators by the Purchaser or their agents invalidates the guarantee as the Company has no control over how the radiators have been shot-blasted or heat treated;
  • The Company reserves the right to change only the defective section of a sectional radiator or part of stove ;
  • Consequential loss – the Company is not liable for any consequential loss or damages caused directly or indirectly by any defect in it’s goods;
  • The benefit of this warranty is given to the first trade and retail purchaser of the goods and is not assignable.

Returns Policy

The Company will accept the return of non-faulty goods as long as the goods are fit for purpose and in the same condition that they left it’s warehouse. Upon the return of such goods in the aforementioned condition a full refund will be given within 30 days subject to a 20% restocking charge and the cost of returning the goods to the warehouse. Non-standard goods i.e. those painted or powder-coated to a purchaser’s requirements cannot be cancelled without full charge. Complaints - The Company prides itself on the provision of first rate customer service; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.